FAQ
Rich Royal Casino’s FAQ is designed to give clear, practical answers for both new and experienced players. You’ll find short explanations about account setup, deposits and withdrawals, bonus terms, security, and the kinds of games and providers available. Each entry focuses on what matters most so you can act with confidence and spend less time searching and more time playing.
We cover bonus details and wagering rules in plain language, including how no-deposit bonuses work and any maximum cashout limits that apply. You’ll also find guidance on identity verification (KYC), troubleshooting common technical issues, and how to contact support if you need help. Where rules differ by region or payment method, we point out what to check so you aren’t caught off guard.
If you still have questions after reading, Rich Royal’s support team is available via live chat and email at support@richroyal.com. Use the answers below to quickly resolve most issues, or reach out directly for account-specific help. Ready to get going? The details below will make it fast and simple.
How do I create a Rich Royal Casino account?
Creating an account is fast. Click “Sign Up” on the site, enter your email, choose a password, and provide basic personal details like name, birthdate, and country. You may be asked to confirm your email by clicking a verification link. Make sure the information matches your ID documents to avoid delays during verification. If you prefer, start the process via mobile—Rich Royal is optimized for modern phones and tablets.
What welcome bonus is available and how does it work?
Rich Royal’s current welcome offer is 275% up to $/€7,500 plus 225 free spins and 1 Bonus Crab. The bonus requires a minimum deposit of $20 and is divided across four deposits. Bonus funds carry a 50x wagering requirement unless otherwise stated. Free spins and bonus funds may have different contribution rates toward wagering, and games may be restricted from contributing. Read the bonus terms carefully before claiming, and contact support if anything is unclear.
Are there no-deposit bonus codes available?
No-deposit bonuses (NDBs) appear from time to time and usually award a set number of free spins or a small free-play amount. These offers often target specific games or themed groups of titles. If a code is required, you’ll typically redeem it in your account’s promotions or cashier area. Note the general cashout rule: payout for no-deposit bonuses is limited to three times the initial bonus amount or free spins number, whichever is lower; progressive jackpot wins are excluded from increasing this cap.
What payment methods and currencies are supported?
Rich Royal accepts a wide range of payment methods including Bank Transfer, Bitcoin (BTC), Dogecoin (DOGE), Litecoin (LTC), CashtoCode, Interac, MasterCard, Visa, Mifinity, Neteller, Skrill, and others. Currencies supported include USD, EUR, CAD, AUD, BRL, NZD, and several cryptocurrencies. Processing times vary by method: e-wallets and crypto are usually fastest, cards and bank transfers typically take longer. Check cashier limits and processing times before initiating withdrawals.
How long do deposits and withdrawals take?
Deposits are mostly instant for cards, e-wallets, and cryptocurrencies. Withdrawals depend on the method: crypto and e-wallets often clear within 24–72 hours after approval; card and bank transfers may take several business days. Verification requirements can delay payouts, so completing KYC documentation early speeds up withdrawals. If a withdrawal is delayed, contact support with your transaction ID and account details.
What is the KYC (verification) process?
KYC verification helps protect your account and payments. Typical documents include a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement within 3 months), and sometimes a photo of the payment method used. Upload documents via your account verification area. Verification usually completes within 24–72 hours, depending on volume. You’ll be notified if additional information is needed.
How do wagering requirements work?
Wagering requirements tell you how many times you must play through bonus funds before you can withdraw them. For example, a 50x wagering requirement on a $100 bonus means you must place $5,000 in eligible wagers ($100 × 50) before withdrawal. Different game types contribute differently toward wagering—slots often contribute 100%, while table games and live casino titles may contribute less or be excluded. Bonus terms specify eligible games and contribution rates. No-deposit offers may have lower cashout caps, as noted above.
Are games and providers available on mobile?
Yes—Rich Royal’s site is mobile-friendly and supports most modern browsers on Android and iOS devices. Many slot and table games are optimized for touch controls, and live dealer titles from providers like Evolution and Ezugi are available on mobile. You do not usually need a dedicated app; the responsive site provides a comparable experience and keeps software up to date without downloads.
What games and software providers does Rich Royal offer?
Rich Royal features a large library including online slots, blackjack, roulette, poker, craps, and live dealer games. Notable providers on the platform include Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Yggdrasil, Betsoft, Playtech, Quickspin, Relax Gaming, and many others. The variety covers classic slots, video slots, jackpots, table games, and specialty titles. For a deeper look at offerings and provider lists, see our full review page.
Is Rich Royal Casino secure and fair?
Rich Royal uses industry-standard security measures like SSL/TLS encryption to protect your data and relies on reputable payment partners for transactions. Random number generators (RNGs) and certified game providers ensure fair outcomes. For licensing details and regulatory oversight that apply in your region, check the casino’s Terms and Conditions and footer licensing information, or contact support for clarification. The site also uses fraud-prevention systems to protect accounts.
What should I do if I have technical issues or can’t access my account?
First, try clearing your browser cache, checking your internet connection, or trying a different device or browser. Make sure cookies and JavaScript are enabled. If the problem persists, contact live chat for immediate help or email support@richroyal.com with screenshots and a description of the issue. For account access problems, include your registered email so support can verify and assist.
How does customer support work and when is it available?
Customer support is available via live chat for fast assistance and by email at support@richroyal.com for detailed queries or document submissions. Live chat is typically the quickest option for account or payment issues. For account-specific matters like KYC or disputes, include your account information and any relevant screenshots to help the team resolve your case efficiently.
Rich Royal is committed to secure, fair play and enjoyable entertainment. The site makes it easy to register, verify your identity, and fund an account using a wide range of payment options including cryptocurrencies. Bonuses can add extra value, but make sure you read the wagering rules and game restrictions. If you want faster withdrawals, complete verification early and use e-wallets or crypto where possible. Responsible play is a priority—set deposit limits or self-exclude through your account if you need to, and reach out to support for help. Ready to play? Sign up or log in to start exploring games, claim available bonuses, and enjoy safe, regulated gameplay at Rich Royal Casino.