Support

Rich Royal Casino’s support team is available 24/7 to help with questions about your account, deposits and withdrawals, bonus terms, or gameplay. Our goal is to make help easy to reach and simple to understand — whether you need a quick answer in the middle of a session or assistance with account verification.

How to reach us — live chat, email, and phone where available

Live chat: The quickest way to get help. Click the chat icon on the site and a team member will usually respond within minutes.
Email: Send detailed requests to support@richroyal.com . Most email inquiries are answered within 24 hours.
Phone: Local phone support or call-back options are available in some regions; check the site for the correct number for your country.

Quick answers in the Help Center and FAQs

Before contacting support, try our Help Center and FAQ section for fast, step-by-step guides on common topics like deposits, withdrawals, bonus eligibility, and account verification. The FAQ is organized to help you find answers quickly, from payment limits to how wagering requirements work.

Knowledgeable agents who resolve issues promptly

Our support team is trained on account security, payments (including bank transfer, Visa, MasterCard, Neteller, Skrill, Interac, and a variety of cryptocurrencies), and game-related issues across our wide software portfolio. If an issue requires escalation — for example, a document review for verification — we’ll keep you informed and aim to resolve it as quickly as possible, typically within 48–72 hours for verification checks.

If you’d like a full overview of the casino, see our Rich Royal Casino review for more details on bonuses, games, and banking options.

We want you to feel comfortable reaching out. Whether it’s a quick chat about a spin, a question on a bonus term, or help with a payout, our team is here to assist with clear, friendly support.